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Utility Billing Online Payment Portal
Bookmark this page to access the online payment portal and have quick access to online payment portal notices.
Please read through the information on this page carefully before proceeding to the third party payment portal (link at the bottom of this page).
Notices |
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Please note the January 1st utility bills have now been calculated. Payment is due by January 20th by 5 PM for January 1st bill charges. All past due amounts are due immediately. Delinquent accounts are subject to immediate disconnection. Delinquent payments made via check that are returned after cut off procedures have started, will result in a $30 return check fee, immediate disconnection of services, and a $100 disconnection fee. Automatic payment via the online payment portal is no longer available. For alternative automatic payment options please see our in house automatic payment form. Reminder: It can take up to 72 hours for payments made to be reflected on the portal. |
The utility billing online payment portal is intended for making payments online only. For additional account details please contact the City Collector's office at 573-243-4404.
To access your account you will need your 8 to 9 digits utility billing account number found on the bottom right-hand corner of your bill.
Landlords with an automatic-on landlord agreement will need to provide the 8 to 9 digit utility billing account number ending in 00 and the landlord account number #######00-###. If you recently purchased or sold rental property please note these numbers may have changed. If you do not know your landlord account number, please contact the Collector's office at 573-243-4404.
Third party service fees will apply for all transaction made via the online payment portal.
Credit Cards: 2.55% of the total amount with a minimum of $2.00
Debit Cards: $1.95 flat fee for each transaction
Additional Notes
- All past due amounts for prior bills and fees are due immediately.
- Payments can take up to 72 hours before they are reflected on your account.
- The total amount shown is the total account balance as of the last update.
- It is the customer's responsibility to submit the correct payment information and to pay the correct amount when submitting payment. Once you have located your account choose the "show details" link for additional account information.
- All payments must be received by the 20th of the month (or the first business day following if the 20th is on a weekend or holiday) by 5 PM. If paying after 5 PM make sure to enter the "Amount Due With Penalty If Paying After 5 PM On The Due Date" field amount.
- Budget/levelized billing customers will need to pay the amount shown in the "*Budget Amount" field.
- Budget/levelized billing customers should NOT sign up for online automatic payment as it will not be processed for the amount shown in the "*Budget Amount" field. Budget/levelized billing customers are strongly encouraged to sign up for our in-house automatic payment option which has no service fees.
- If you are already signed up for our free in-house automatic payment service, it will be noted on the portal under the "show details" link. To terminate your automatic payment please see our terminating your in-house automatic payment form. The In-house automatic payment file is built/sent 2 business days prior to the due date and will post to your utility account at that time. However, funds will not actually be withdrawn from your bank until the due date. If your online account balance shows zero it is likely due to this delay and means your automatic payment as been sent to be processed.
- To assure your payment and any subsequent energy assistance received is distributed correctly, those customers seeking energy assistance are required to make payment in person at City Hall.
Click Here To Make Payment Via The Online Payment Portal
2024 Annual Water Quality Report For a paper copy please contact public works at 573-243-2300.