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  2. Notice of Violation by the Missouri Department of Natural Resources

    On January 21st of 2020, 90% of the City of Jackson’s potable water treatment system experienced a failure in the chlorine feed system.  The failure was corrected by that afternoon, and 50% of the system had the required chlorine level reestablished by 5:00 PM on the 22nd.  The remainder of the water distribution system had satisfactory chlorine levels established by 10:00 AM on the 23rd.  During that time a Precautionary Boil Water Advisory was issued for most of the City of Jackson and daily press releases were issued.  There was never a test of our drinking water that showed any type of contamination, only low chlorine levels.  The Precautionary Boil Water Advisory was lifted on January 24th.  Additional alarms and protocols have been added at the water treatment facility to notify personnel and identify this type of equipment failure earlier in the future.

    On February 27th the Missouri Department of Natural Resources issued a Notice of Violation to the City for failing to treat our well water so that there is at least 99.99% inactivation or removal of viruses, and for failure to meet the minimum disinfectant residual.  The City of Jackson is required to inform the public of this Notice of Violation.

    This 99.99% virus inactivation or removal is referred to as 4 log treatment.  To ensure our water system is maintaining at least 4 log treatment, our water system is required to maintain a minimum disinfectant concentration every day that water from the ground water source is served to the public.  During January 2020, we did not maintain the minimum disinfectant concentration necessary to prove 4 log treatment.  As a result, our water system was in violation of the Ground Water Rule treatment technique requirement for maintaining adequate treatment prior to the first customer. 

    What should you do during a Precautionary Boil Water Advisory?

    1.  For this type of violation, actions such as boiling drinking water are usually not deemed necessary for the general population.  However, if you have specific health concerns, consult your doctor.


    2.  People with severely compromised immune systems, infants, and some elderly may be at increased risk. These people should seek advice about drinking water from their health care providers during a Precautionary Boil Water Advisory. General guidelines on ways to lessen the risk of infection by microbes are available from EPA’s Safe Drinking Water Hotline at 1 (800) 426-4791.

    What does this mean?

    This is not an emergency.  It is a Public Notice that our water system was in violation of our State permit.  While we have not detected any evidence of contamination in our source water, we failed to maintain the required level of treatment entering the distribution system.

    As our customers, you have a right to know what happened and what we are doing to correct this situation.  Please share this information with all the other people who drink this water, especially those who may not have direct access to this information. For more information, please contact the City of Jackson Public Works Department at 573-243-2300, or pw@jacksonmo.org, or by clicking Contact Us at www.jacksonmo.org.

    For additional information you may contact the Missouri Department of Natural Resources’ Southeast Regional Office at 573-840-9750 or Public Drinking Water Branch at (573) 526-6925. 

    This public notice is for JACKSON PWS.

    State Water System ID#: MO4010404

    Date of notification:  5/29/2020

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  4. City of Jackson
    101 Court Street
    Jackson, MO 63755  
    Phone:  (573) 243-3568  
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