Jackson Waiving Late Fee Penalties to Utility Customers

In an effort to provide financial relief during the COVID-19 pandemic, the City of Jackson will be waiving fees for late payment penalties to City customers on the March 1, April 1, and May 1, 2020 utility bills.

Last month, the City had previously announced it was temporarily stopping suspensions of service for non-payment as a way to help customers deal with coronavirus impacts.

“The Mayor and Board of Aldermen recognized the importance of waiving late fees for their customers during this difficult and continually evolving coronavirus situation,” said City Administrator James Roach.  “Managing the effects of the COVID-19 pandemic has been a fluid process and the elected and appointed officials have been working together to ensure continued service without fear of disconnects or penalty charges in the event customers experience hardships during this health crisis.”

Customers are reminded they are responsible for electricity, water, and sewer used during this time and should make every attempt to pay, if possible, even a partial payment.

After the June 1 utility bill is distributed, the City will notify the public when normal operations for penalties and cut-off procedures will resume.

The City urges customers to reach out to their utility providers with any questions about late payment fees and services available during the COVID-19 pandemic. 

For questions or inquiries, please call the office of the City Administrator at (573) 243-3568, or inquire online at www.jacksonmo.org.  For more information and to stay up to date, visit us online at jacksonmo.org, or connect with us on Facebook.